Nearly Nine Out of 10 Decision Makers Rank the Phone as the Most Important Outbound Channel for Meeting Customer Service Goals and Increasing Revenues
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A Forrester Consulting study commissioned by TransUnion reveals that 86% of decision-makers consider the phone as the most important outbound channel for customer service and revenue growth.
March 17, 2025 | 12:15 pm
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POSITIVE IMPACT
TransUnion commissioned a study by Forrester Consulting, which highlights the phone as a crucial outbound channel for customer service and revenue, potentially boosting TransUnion's market perception.
The study commissioned by TransUnion emphasizes the importance of phone communication, which could positively influence TransUnion's reputation and perceived value in the market, potentially leading to a short-term stock price increase.
CONFIDENCE 90
IMPORTANCE 70
RELEVANCE 80