Meltwater and NICE partner to bring real-time social Intelligence to customer service
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Meltwater and NICE have partnered to integrate real-time social intelligence into customer service, enhancing customer interactions and operations in the CCaaS market.
March 12, 2025 | 12:15 pm
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NICE partners with Meltwater to integrate real-time social intelligence into its customer service platform, potentially enhancing customer interactions and operational efficiency.
The partnership with Meltwater allows NICE to offer enhanced customer service capabilities, which could lead to increased adoption of its platform and improved customer satisfaction, positively impacting its stock price.
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