The Rise of Contact Center Software Market: A $109.7 billion Industry Dominated by Tech Giants - NICE (Israel), IBM (US), Genesys (US) | MarketsandMarkets™
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The Contact Center Software Market is expected to grow significantly from $41.9 billion in 2023 to $109.7 billion by 2028, driven by the shift to cloud-based solutions. Key players include NICE, IBM, and Genesys.
February 05, 2025 | 1:45 pm
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IBM is a key player in the rapidly growing Contact Center Software Market, projected to reach $109.7 billion by 2028. The shift to cloud-based solutions is a major growth driver.
IBM's involvement in the contact center software market positions it well to capitalize on the projected growth to $109.7 billion by 2028. The transition to cloud-based solutions aligns with IBM's strategic focus, likely boosting its revenues.
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