UNITE HERE Releases Resort Fee Refund Guide for Marriott Customers
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UNITE HERE, a hotel workers union, has released a guide for Marriott customers to seek refunds on 'destination' fees, which they claim force guests to pay for unwanted services.
December 12, 2024 | 9:15 pm
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UNITE HERE has published a guide for Marriott customers to obtain refunds on 'destination' fees, which the union argues are for unwanted services.
The release of a refund guide by UNITE HERE could negatively impact Marriott's reputation and customer satisfaction, potentially leading to a decrease in short-term stock price as customers may seek refunds and question the value of these fees.
CONFIDENCE 90
IMPORTANCE 70
RELEVANCE 80