SiriusXM made it too hard for NYers to cancel subscriptions, ordered to change practice: judge
Portfolio Pulse from
A judge has ordered SiriusXM to change its subscription cancellation practices, which required New Yorkers to speak with live agents and listen to multiple offers before canceling. This decision may impact SiriusXM's customer service operations and subscriber retention strategies.
November 22, 2024 | 5:15 pm
News sentiment analysis
Sort by:
Ascending
NEGATIVE IMPACT
SiriusXM has been ordered by a judge to change its subscription cancellation practices in New York, which may affect its customer service operations and subscriber retention strategies.
The legal order requires SiriusXM to alter its cancellation process, which could lead to increased cancellations and affect subscriber numbers. This may negatively impact short-term stock performance as the company adjusts its operations.
CONFIDENCE 90
IMPORTANCE 70
RELEVANCE 90