Vonage Survey Reveals Increased Acceptance of AI in Customer Support, with Nearly Two Thirds of Consumers Admitting More Efficient Interactions
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A Vonage survey indicates growing consumer acceptance of AI in customer support, with two-thirds of respondents noting more efficient interactions. The survey highlights both benefits and concerns regarding AI in customer service.
November 21, 2024 | 1:45 pm
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Ericsson, which owns Vonage, may benefit from increased consumer acceptance of AI in customer support, potentially boosting its cloud communications business.
The survey results suggest a positive trend for AI in customer support, which could enhance Ericsson's cloud communications offerings through Vonage, potentially leading to increased revenues.
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