Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
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Zendesk's 2025 CX Trends Report highlights the growing importance of human-centric AI in customer service, emphasizing AI-driven personalization and loyalty as key factors for success. The report, based on insights from over 10,000 global consumers and business leaders, identifies five critical trends shaping the future of customer service.
November 20, 2024 | 2:15 pm
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Zendesk's 2025 CX Trends Report emphasizes the strategic importance of human-centric AI in customer service, potentially boosting Zendesk's market position as a leader in AI-driven customer experience solutions.
The report positions Zendesk as a thought leader in AI-driven customer experience, which could enhance its brand reputation and attract more business. The focus on AI aligns with current market trends, likely leading to positive investor sentiment.
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