Project Management Institute shifts 88% of phone and email conversations to messaging with LivePerson AI
Portfolio Pulse from
Project Management Institute (PMI) has partnered with LivePerson to transform its customer support by shifting 88% of phone and email conversations to AI-driven messaging. This move aims to provide faster and more convenient support for PMI's customers.
November 19, 2024 | 1:45 pm
News sentiment analysis
Sort by:
Ascending
POSITIVE IMPACT
LivePerson has partnered with PMI to shift 88% of PMI's customer support to AI-driven messaging, enhancing service efficiency.
The partnership with PMI to shift a significant portion of customer support to AI-driven messaging is likely to enhance LivePerson's reputation and demand for its services, potentially boosting its stock price.
CONFIDENCE 90
IMPORTANCE 70
RELEVANCE 80