NICE Expands CXone Mpower Transforms Customer Service With AI-Powered Automation Across All Touchpoints
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NICE has expanded its CXone Mpower platform, which uses AI-powered automation to enhance customer service across all touchpoints. This platform allows enterprises to efficiently design, build, and operate automation for workflows, agents, and knowledge.
October 22, 2024 | 6:38 am
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NICE has expanded its CXone Mpower platform, enhancing customer service with AI-powered automation. This development could improve NICE's market position and attract more enterprise clients.
The expansion of CXone Mpower with AI-powered automation is a significant product development for NICE. It enhances their offering in the customer service sector, potentially attracting more enterprise clients and improving their competitive edge. This could lead to positive investor sentiment and a short-term increase in stock price.
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