Walmart Says It Is Now Beta Testing GenAI-Powered Shopping Assistant
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Walmart is beta testing a GenAI-powered shopping assistant to enhance the customer journey. The assistant will be integrated into the Walmart app, offering natural, free-flowing conversations to guide customers in making better choices. Additionally, customers in the DFW area will be notified of new drone delivery capabilities based on their address.
June 06, 2024 | 9:22 pm
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Walmart is introducing a GenAI-powered shopping assistant in its app, aiming to improve customer experience with natural conversations and drone delivery in the DFW area.
The introduction of a GenAI-powered shopping assistant and drone delivery service is likely to enhance customer experience and engagement, potentially driving higher sales and customer satisfaction. This innovation aligns with Walmart's strategy to leverage technology for competitive advantage.
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