TELUS International Partners With eGain To Enhance Contact Center Services With Advanced Knowledge Management And AI Capabilities
Portfolio Pulse from Benzinga Newsdesk
TELUS International has partnered with eGain to enhance its contact center services using advanced knowledge management and AI capabilities. The collaboration aims to reduce agent training time by up to 50%, improve first-contact resolution by up to 35%, and deflect up to 70% of agent-assisted service requests.
May 22, 2024 | 10:56 am
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POSITIVE IMPACT
eGain's collaboration with TELUS International highlights its advanced AI and knowledge management capabilities, potentially boosting its market position and revenue.
The partnership with TELUS International underscores eGain's technological capabilities, which could attract more clients and drive revenue growth.
CONFIDENCE 85
IMPORTANCE 75
RELEVANCE 100
POSITIVE IMPACT
TELUS International's partnership with eGain is expected to significantly enhance its contact center services, potentially reducing costs and improving customer satisfaction.
The partnership with eGain is likely to improve TELUS International's operational efficiency and customer service quality, which could positively impact its stock price.
CONFIDENCE 90
IMPORTANCE 80
RELEVANCE 100