Sprinklr, a customer experience management (CXM) platform provider, has announced a layoff of approximately 3% of its workforce, totaling around 116 employees, as part of a strategic realignment of its customer operations team. This follows a previous reduction of about 4% of its workforce last year. The layoffs are part of the company's efforts to enhance go-to-market efficiencies and customer service. Despite the job cuts, Sprinklr reported a 17% increase in quarterly revenue year-on-year and has shifted to a GAAP operating income from a loss. The company continues to focus on growth areas and plans to hire in prioritized sectors while supporting affected employees through their transition.