Oracle Introduces New AI Capabilities Within Oracle Fusion Cloud Customer Experience (CX) To Help Marketers, Sellers, And Service Agents Accelerate Deal Cycles
Portfolio Pulse from Benzinga Newsdesk
Oracle announced new AI capabilities within Oracle Fusion Cloud Customer Experience (CX) to accelerate deal cycles and improve customer satisfaction. These capabilities, built on Oracle Cloud Infrastructure (OCI), include generative AI for service response, field service scheduling, opportunity identification, content authoring, and seller engagement recommendations. The AI uses Oracle's infrastructure to ensure data privacy and security, supporting over 50 generative AI use cases without sharing customer data with third parties.
April 25, 2024 | 1:50 pm
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Oracle's introduction of new AI capabilities in Oracle Cloud CX aims to enhance customer experiences and sales efficiency, built on secure Oracle Cloud Infrastructure.
The introduction of advanced AI capabilities within Oracle Cloud CX is likely to be viewed positively by investors and customers, highlighting Oracle's commitment to innovation and data security. This move can enhance Oracle's competitive edge in the cloud and AI market, potentially leading to increased adoption of Oracle Cloud services and, consequently, a positive impact on Oracle's stock price in the short term.
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