Proximus Revamps Customer Service Operations Platform in Collaboration With Infosys
Portfolio Pulse from Charles Gross
Infosys (INFY) has successfully collaborated with Proximus to revamp its customer service operations on the ServiceNow (NOW) platform. This partnership has enabled Proximus to standardize and transform its customer service management operations, leveraging Infosys' expertise in digital services and consulting.
April 17, 2024 | 10:03 am
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POSITIVE IMPACT
Infosys' collaboration with Proximus to revamp customer service operations on the ServiceNow platform showcases its expertise in digital transformation, potentially boosting its market reputation and attracting more partnerships.
The successful collaboration with Proximus not only enhances Infosys' portfolio in digital services and consulting but also sets a precedent for future partnerships, likely leading to a positive short-term impact on its stock price.
CONFIDENCE 90
IMPORTANCE 70
RELEVANCE 80
POSITIVE IMPACT
The use of ServiceNow's platform by Infosys for Proximus' customer service operations highlights the platform's adaptability and effectiveness, potentially increasing its attractiveness to other companies seeking digital transformation solutions.
ServiceNow's involvement in the transformation of Proximus' customer service operations through Infosys could serve as a significant endorsement of its platform, likely resulting in a positive short-term impact on its stock price as it demonstrates the platform's utility and reliability in large-scale digital transformations.
CONFIDENCE 85
IMPORTANCE 60
RELEVANCE 70