NICE Unveiled NICE Enlighten XM (Experience Memory), The Latest Advancement To NICE's CX AI Solution, Enlighten, Leverages Large Language Models' Deep Data Memory To Hyper-personalize Customer Journeys
Portfolio Pulse from Benzinga Newsdesk
NICE has introduced NICE Enlighten XM, a new addition to its customer experience AI solution, Enlighten. This advancement utilizes large language models to deeply personalize customer journeys by leveraging extensive data memory.
March 25, 2024 | 11:44 am
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NICE's introduction of Enlighten XM, which uses large language models for deep personalization of customer journeys, represents a significant enhancement to its product offerings.
The launch of NICE Enlighten XM is likely to be viewed positively by investors and customers alike, as it demonstrates NICE's commitment to innovation and enhancing customer experience through technology. This could lead to increased interest in NICE's offerings and potentially boost its stock price in the short term.
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