TTEC Digital Awarded PenFed Credit Union Contract For Genesys Cloud Migration
Portfolio Pulse from Benzinga Newsdesk
TTEC Holdings Inc. (NASDAQ:TTEC) has been awarded a contract by PenFed Credit Union to modernize its member services contact center platform to Genesys Cloud for voice communications. This project includes integration between Genesys Cloud and Salesforce through TTEC Digital's OneView, enhancing service speed and quality. TTEC Digital, known for its AI-enabled CX solutions, has a long-standing partnership with Genesys, earning Partner of the Year recognition 13 times.
March 11, 2024 | 1:07 pm
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TTEC Holdings Inc. secures a significant contract with PenFed Credit Union for Genesys Cloud migration, highlighting its expertise in AI-enabled customer experience solutions.
The contract with PenFed Credit Union is a significant development for TTEC, showcasing its capabilities in modernizing customer service platforms. This partnership not only reinforces TTEC's position in the industry but also promises future revenue growth from the project and potential new opportunities. The integration of Genesys Cloud and Salesforce through TTEC's proprietary solution, OneView, further emphasizes the company's innovative edge in AI-enabled customer experience solutions.
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