The outsourcing of student loan servicing could lead to reduced costs and increased efficiency for Navient, potentially improving profitability. However, the impact on the stock price is uncertain as it depends on the execution of the new model and market reaction to the strategic exploration of the Business Processing division. The importance is high as these changes could significantly alter the company's operations and financials. The confidence level is not at the maximum because the outcomes of strategic options, including divestment, are not yet determined.