Ty Chooses 8x8 XCaaS To Improve Customer Engagement, Employee Communication And Collaboration, Both Internally And Externally, Provide Deeper Data And Insights, And Reduce Overall Costs
Portfolio Pulse from Benzinga Newsdesk
Ty Inc., the world's leading soft toy manufacturer, has deployed 8x8's XCaaS cloud contact center and unified communications platform to enhance customer engagement, employee communication, and collaboration. The implementation of 8x8's platform has resulted in a yearly savings of $75,000 for Ty, improved flexibility, and provided customers with a popular callback option. The transition, advised by IT consultant Morgan Birge, was completed in just four weeks, enabling Ty to quickly adapt to the new system for immediate customer service improvements.
December 12, 2023 | 2:05 pm
News sentiment analysis
Sort by:
Descending
POSITIVE IMPACT
8x8, Inc. has successfully implemented its XCaaS platform for Ty Inc., leading to significant cost savings and improved customer and employee communication for the soft toy manufacturer. This showcases 8x8's capability to deliver effective solutions and may attract more clients seeking similar benefits.
The positive outcome of 8x8's XCaaS implementation for Ty Inc. is likely to be viewed favorably by investors and could lead to increased interest in 8x8's services from other companies. The reported cost savings and improved customer service capabilities are significant selling points that may contribute to a positive short-term impact on 8x8's stock price.
CONFIDENCE 85
IMPORTANCE 80
RELEVANCE 90