HSBC UK Customers Hit by Online Banking Glitches During Black Friday Rush
Portfolio Pulse from Anusuya Lahiri
HSBC Holdings Plc's British customers experienced difficulties with mobile and online banking services during Black Friday, affecting their shopping. HSBC is investigating the issue, which particularly disrupted card purchase authorizations via the mobile app. Customers could still use a one-time code received via SMS for purchases. Downdetector reported over 4,000 users with problems, which later decreased. The majority of issues were with mobile banking, followed by online banking and mobile login. HSBC shares were up 1.45% at $38.59.
November 24, 2023 | 3:17 pm
News sentiment analysis
Sort by:
Descending
NEUTRAL IMPACT
HSBC's UK online and mobile banking services experienced disruptions during Black Friday, potentially affecting customer satisfaction and trust. However, shares still traded higher by 1.45% at $38.59.
The reported online banking issues could negatively impact customer trust and satisfaction in the short term, potentially leading to a negative perception of the bank's digital services. However, the share price increase suggests that the market has not reacted negatively to this news, possibly due to the quick response and alternative solutions provided by HSBC. The impact on the stock is therefore considered neutral in the short term.
CONFIDENCE 75
IMPORTANCE 60
RELEVANCE 80