Oodle Car Finance has chosen NICE's AI-driven customer experience solutions, including Enlighten AI for Vulnerable Customers, to improve service for vulnerable consumers. NICE's technology provides real-time guidance to contact center agents, ensuring fair treatment and regulatory compliance with the UK's FCA guidelines. The cloud-based applications analyze interactions to identify vulnerability indicators, improving key performance indicators and operational costs. Oodle has already seen improvements in identifying vulnerable customers, and the solution will continue to evolve for better service delivery.