8x8's AI-powered Intelligent Customer Assistant Drives Customer Experience Success And Enhanced Contact Center Performance
Portfolio Pulse from Benzinga Newsdesk
8x8, Inc. (NASDAQ:EGHT) announced that its AI-powered Intelligent Customer Assistant has enabled organizations to enhance customer service experiences and increase efficiencies in the contact center. Since its launch in March 2023, customers are reporting greater than 70% first-contact resolution rates using the service, and interactions increased over 50% from the previous quarter. The solution integrates with existing contact centers and provides graphical orchestration capabilities, allowing businesses to build scalable, consistent experiences across multiple regions, channels, and languages.
November 01, 2023 | 9:23 pm
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8x8's Intelligent Customer Assistant has shown significant success since its launch, with high first-contact resolution rates and increased interactions. This could potentially lead to increased customer satisfaction and revenues for the company.
The news highlights the success of 8x8's Intelligent Customer Assistant, which has shown high first-contact resolution rates and increased interactions since its launch. This could potentially lead to increased customer satisfaction, which could in turn lead to increased revenues for the company. Therefore, the short-term impact on the company's stock is likely to be positive.
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