Webex By Cisco Announces AI-Powered Solutions To Empower Contact Center Agent Potential And Reduce Burnout
Portfolio Pulse from Benzinga Newsdesk
Cisco's Webex has announced new AI-powered solutions aimed at improving the efficiency and well-being of contact center agents. The solutions include AI-powered agent burnout detection, suggested responses, conversation summaries, and coaching highlights. Webex is also introducing a new package, Webex Customer Experience Essentials, to extend agent and supervisor functionality outside traditional contact centers. Additionally, Webex is expanding its partnership with Thrive Global to integrate Thrive Reset into the Webex Contact Center, providing well-being breaks for agents.
October 26, 2023 | 4:02 pm
News sentiment analysis
Sort by:
Descending
POSITIVE IMPACT
Cisco's Webex has announced new AI-powered solutions and a partnership with Thrive Global, which could improve the efficiency and well-being of contact center agents, potentially leading to better customer experiences and business outcomes.
The new AI-powered solutions and the partnership with Thrive Global could improve the efficiency and well-being of contact center agents, potentially leading to better customer experiences and business outcomes. This could positively impact Cisco's reputation and customer satisfaction, potentially leading to increased demand for its products and services, and ultimately, a positive impact on its stock price.
CONFIDENCE 90
IMPORTANCE 80
RELEVANCE 100