ServiceNow Launches Now Assist For ITSM, CSM, HRSD, And Creator To Embed Generative AI Across All Workflows On The Now Platform
Portfolio Pulse from Benzinga Newsdesk
ServiceNow (NYSE:NOW) has announced a major expansion of its Now Platform with the Now Assist family of solutions. Now Assist integrates generative AI across all workflows on the Now Platform to accelerate productivity, improve experiences, and increase agility for customers. The new features are powered by a domain-specific ServiceNow large language model (Now LLM), optimized for productivity and data privacy. The Now Assist solutions are available for IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and Creator. The Now Platform Vancouver release will be generally available on Sept. 29.
September 20, 2023 | 1:03 pm
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ServiceNow's announcement of the Now Assist family of solutions, which integrates generative AI across all workflows, could potentially boost the company's productivity and improve customer experiences. This could lead to increased customer satisfaction and potentially higher revenues.
The integration of generative AI across all workflows in the Now Platform could significantly enhance productivity and customer experiences. This could lead to increased customer satisfaction, potentially resulting in higher customer retention and acquisition rates, and ultimately, increased revenues. The announcement is highly relevant as it directly pertains to ServiceNow's core business operations and could have a significant impact on its financial performance.
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