Oracle Introduces Generative AI Capabilities To Help Organizations Improve Customer Service
Portfolio Pulse from Benzinga Newsdesk
Oracle has announced the addition of generative AI-powered capabilities to its Oracle Fusion Cloud Customer Experience (CX). The new capabilities, supported by Oracle Cloud Infrastructure (OCI), aim to optimize customer service delivery and improve productivity. The generative AI capabilities are designed to respect customers' data privacy and security. The new features include Assisted Agent Responses, Assisted Knowledge Articles, Search Augmentation, Customer Engagement Summaries, Assisted Guidance Authoring, and Field Service Recommendations.
September 19, 2023 | 12:11 pm
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Oracle's new generative AI capabilities in Oracle Fusion Cloud CX could enhance its product offering and potentially attract more customers, which could positively impact its stock.
The introduction of generative AI capabilities to Oracle Fusion Cloud CX could make the product more attractive to potential customers, leading to increased sales and a potential boost in Oracle's stock. The focus on data privacy and security could also be a selling point for customers concerned about these issues.
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