Modivcare Announces Successful Implementation Of AI Automated Omnichannel Cloud Solution To Improve NEMT Member Experience
Portfolio Pulse from Benzinga Newsdesk
Modivcare Inc. (NASDAQ:MODV) has successfully implemented the Genesys Cloud CX® Platform, an AI-powered omnichannel cloud solution, to improve its member care experience and drive efficiencies at its mobility care centers. The new system allows members to reach Modivcare through various communication channels, provides real-time member information to care teams, and offers robust analytics tools for data-driven insights. The company expects this implementation to contribute to a $30 million to $50 million cost reduction initiative over the next 12 to 18 months.
September 18, 2023 | 1:09 pm
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Modivcare's implementation of the Genesys Cloud CX® Platform is expected to improve member care experience and drive efficiencies, contributing to a significant cost reduction initiative. This could potentially enhance the company's financial performance and attractiveness to investors.
The successful implementation of the Genesys Cloud CX® Platform is a significant step for Modivcare in improving its member care experience and driving efficiencies. This could potentially lead to cost savings and improved financial performance, which would likely be viewed positively by investors. The company's commitment to leveraging advanced technology also signals its adaptability and forward-thinking approach, which could further enhance its attractiveness to investors.
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