Apple Held Accountable For Subpar Service By Local Indian Court After iPhone User Told Device Out Of Warranty
Portfolio Pulse from Shomik Sen Bhattacharjee
Apple Inc's India unit has been held accountable for deficient service by a local consumer disputes resolution court in Northern India. The case involved an iPhone that was bought in Saudi Arabia and later given as a gift in India. The user noticed network and camera malfunctions, but Apple's service centers cited internal damage and suggested the device was out of warranty. The court ruled in favor of the user, ordering Apple to replace the iPhone and compensate the user for litigation expenses.

September 06, 2023 | 7:47 am
News sentiment analysis
Sort by:
Descending
NEGATIVE IMPACT
Apple's India unit has been held accountable for deficient service by a local court. This could potentially harm Apple's reputation in India, a key growth market.
The court ruling against Apple's India unit could potentially harm its reputation in India, a key growth market for the company. This could impact consumer trust and potentially affect sales in the short term.
CONFIDENCE 80
IMPORTANCE 75
RELEVANCE 100