8x8 Expands AI Self-Service Capabilities With Voice Interactions For 8x8 Intelligent Customer Assistant
Portfolio Pulse from Happy Mohamed
8x8, Inc. (NASDAQ:EGHT) has announced the availability of voice conversational AI in its 8x8 Intelligent Customer Assistant. The new feature expands the assistant's self-service capabilities, allowing businesses to create experiences across digital and voice channels. The voice AI capabilities are fully integrated into 8x8's contact center solution, providing full orchestration of customer journeys across voice and digital channels. The 8x8 Intelligent Customer Assistant is an add-on to 8x8 Contact Center delivered through the 8x8 XCaaS integrated cloud contact center and unified communications platform.
August 30, 2023 | 1:13 pm
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8x8, Inc. has expanded its AI self-service capabilities, which could potentially increase the company's competitiveness and attractiveness to businesses looking for advanced customer service solutions.
The addition of voice conversational AI to 8x8's Intelligent Customer Assistant could make the company's product more attractive to businesses seeking advanced customer service solutions. This could potentially lead to increased sales and revenue for the company, positively impacting its stock price in the short term.
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