General Motors Deepens AI Partnership With Google, Deploys Chatbots Using Dialogflow Technology
Portfolio Pulse from Nabaparna Bhattacharya
General Motors (GM) is expanding its partnership with Alphabet Inc's Google Cloud to use Dialogflow technology for deploying chatbots that can answer customer queries about GM vehicles. The focus of the partnership is on future generative AI explorations to boost growth. GM's OnStar Interactive Virtual Assistant (IVA) has been powered by Google Cloud's conversational AI technologies since its launch last year.
August 29, 2023 | 2:57 pm
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GM is expanding its partnership with Google Cloud to use AI technology for customer service, which could enhance customer experience and boost sales.
The use of AI technology in customer service could enhance the customer experience, leading to potential increase in sales and customer loyalty. This could have a positive impact on GM's stock.
CONFIDENCE 80
IMPORTANCE 70
RELEVANCE 100
POSITIVE IMPACT
Google Cloud's partnership with GM is expanding, with GM using its Dialogflow technology for customer service chatbots.
The expanded partnership with GM could increase the usage and visibility of Google Cloud's AI technology, potentially leading to more partnerships and increased revenue.
CONFIDENCE 80
IMPORTANCE 60
RELEVANCE 80
POSITIVE IMPACT
Alphabet's Google Cloud is expanding its partnership with GM, with GM using its Dialogflow technology for customer service chatbots.
The expanded partnership with GM could increase the usage and visibility of Alphabet's Google Cloud's AI technology, potentially leading to more partnerships and increased revenue.
CONFIDENCE 80
IMPORTANCE 60
RELEVANCE 80