TTEC Digital Introduces Intelligent CX Offering Powered By AWS AI And Machine Learning Capabilities
Portfolio Pulse from Happy Mohamed
TTEC Holdings, Inc. (NASDAQ:TTEC) has announced a new offering from TTEC Digital that integrates Amazon Web Services' (AWS) AI and machine learning capabilities into existing contact center infrastructures. The offering, TTEC Digital Contact Center Intelligence powered by AWS, allows customers to add AI capabilities without needing major infrastructure upgrades or technology replacements. TTEC Digital has orchestrated over 500 AWS CX engagements with more than 150 dedicated professionals.
August 29, 2023 | 12:39 pm
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POSITIVE IMPACT
The partnership with TTEC Digital could potentially increase the usage of AWS's AI and machine learning services.
The integration of AWS's AI and machine learning capabilities into TTEC Digital's new offering could potentially increase the usage of AWS's services, which could have a positive impact on Amazon's revenue.
CONFIDENCE 85
IMPORTANCE 70
RELEVANCE 80
POSITIVE IMPACT
TTEC's new offering could potentially increase its market share and revenue by providing a solution for organizations to easily integrate AI capabilities into their existing contact center infrastructures.
The new offering from TTEC Digital could attract more customers who are looking to add AI capabilities to their existing contact center infrastructure without the need for major upgrades or replacements. This could potentially increase TTEC's market share and revenue.
CONFIDENCE 85
IMPORTANCE 80
RELEVANCE 100