IBM CEO Arvind Krishna discussed the impact of AI on white-collar jobs, particularly back office roles. He believes AI will streamline operations, increase productivity, and address demographic challenges. IBM has invested in AI, introducing Watson, its supercomputer, and WatsonX, a tool for developing machine learning models. Speculation suggests IBM may halt recruitment for roles replaceable by AI, impacting around 7,800 positions. Krishna clarified that AI would augment rather than replace human roles.