Verint And Five9 Announce New Research On The Modern Evolving Contact Center
Portfolio Pulse from Happy Mohamed
Verint (NASDAQ:VRNT) and Five9 (NASDAQ:FIVN) have announced the findings of a co-sponsored survey on the evolution of the modern contact center. The survey revealed that managing an increasing volume of customer interactions is a top business challenge for contact center leaders. Larger companies are more likely to store engagement data in multiple silos, making it difficult to unify and harness this data for a more personalized customer experience. Smaller companies struggle to derive meaningful insights from their engagement data due to limited budgets.
August 15, 2023 | 12:50 pm
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POSITIVE IMPACT
Five9's co-sponsored survey findings emphasize the need for companies to better manage customer interactions and engagement data. This could potentially increase demand for Five9's Intelligent CX platform.
The survey findings highlight the challenges companies face in managing customer interactions and engagement data. As Five9 provides solutions for these issues, the news could potentially increase demand for their products and services.
CONFIDENCE 80
IMPORTANCE 60
RELEVANCE 70
POSITIVE IMPACT
Verint's survey findings highlight the need for companies to better manage and utilize customer engagement data. This could potentially increase demand for Verint's customer engagement solutions.
The survey findings highlight the challenges companies face in managing customer interactions and engagement data. As Verint provides solutions for these issues, the news could potentially increase demand for their products and services.
CONFIDENCE 80
IMPORTANCE 60
RELEVANCE 70