Newegg Revolutionizes Online Shopping With AI-Generated Customer Review Summaries
Portfolio Pulse from Benzinga Newsdesk
Newegg Commerce, Inc. (NASDAQ:NEGG) has announced the use of artificial intelligence (AI) to summarize customer reviews on its product pages. The AI tool, ChatGPT, extracts key terms and phrases from reviews to generate concise synopses, called Review Bytes, and a comprehensive paragraph summary, called SummaryAI. These features aim to help customers make more informed decisions and are currently available only on Newegg's desktop website for products with a minimum number of reviews.
August 09, 2023 | 12:42 pm
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Newegg's use of AI to summarize customer reviews could enhance the customer experience, potentially leading to increased sales and customer loyalty. However, the impact on the stock price in the short term is uncertain.
The use of AI to summarize customer reviews could enhance the shopping experience on Newegg's platform, potentially leading to increased sales and customer loyalty. This could have a positive impact on the company's revenues and profitability in the long term. However, the impact on the stock price in the short term is uncertain as it depends on various factors including market sentiment and overall market conditions.
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