Freshworks Unveils AI-Powered Customer Service Suite With Freddy Generative AI Integration
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Freshworks Inc. (NASDAQ:FRSH) has launched an AI-powered Customer Service Suite, integrating self-service bots, agent-led conversational messaging, and automated ticketing management. The suite uses Freshworks' Freddy AI technology and is designed to be accessible to any company, with scalable pricing. The suite follows the June beta launch of Freddy Self Service, Copilot, and Insights, which brought generative AI enhancements to a range of Freshworks products. The company claims these enhancements have already reduced agent time required on certain tasks by over 80%.
August 04, 2023 | 1:14 pm
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Freshworks' launch of its AI-powered Customer Service Suite could potentially increase its market share and revenue, as it offers a scalable solution for businesses of all sizes. The suite's ability to reduce agent time on tasks by over 80% could also increase operational efficiency.
The launch of Freshworks' AI-powered Customer Service Suite could attract more businesses looking for efficient customer service solutions, potentially increasing Freshworks' market share and revenue. The suite's ability to significantly reduce agent time on tasks could also lead to increased operational efficiency, further boosting the company's profitability.
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