Uber Joins AI Bandwagon With Chatbot Plan To Level Up Customer Service
Portfolio Pulse from Ananya Gairola
Uber Technologies Inc. plans to develop an AI-powered chatbot to enhance customer service and automate tasks, following the trend set by rivals DoorDash, Inc and Instacart Inc. Uber's CEO, Dara Khosrowshahi, confirmed the plans and highlighted the company's long-standing use of AI and machine learning algorithms. This move aligns with recent developments seen in its delivery competitors, with DoorDash working on a system called DashAI and Instacart launching a feature powered by OpenAI’s API.
August 04, 2023 | 10:39 am
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POSITIVE IMPACT
Amazon.com, Inc. has leveraged AI for faster deliveries and logistics, including transportation, where customers search for products on Amazon and to figure out where to place their inventory.
Amazon's use of AI for faster deliveries and logistics could improve efficiency and customer satisfaction. This could lead to increased customer retention and potentially positively impact the stock price.
CONFIDENCE 70
IMPORTANCE 50
RELEVANCE 50
POSITIVE IMPACT
DoorDash is working on a system called DashAI, which aims to expedite food ordering and guide customers through available options on their app.
DoorDash's development of DashAI could expedite food ordering and guide customers through available options on their app, potentially improving the customer experience. This could lead to increased customer satisfaction and retention, potentially positively impacting the stock price.
CONFIDENCE 70
IMPORTANCE 50
RELEVANCE 50
POSITIVE IMPACT
Uber's move to develop an AI-powered chatbot could enhance its customer service and automate tasks, potentially improving efficiency and customer satisfaction.
The development of an AI-powered chatbot could streamline Uber's customer service process and automate tasks, potentially leading to increased efficiency and customer satisfaction. This could positively impact Uber's reputation and customer retention, potentially leading to increased revenue and a positive impact on the stock price.
CONFIDENCE 80
IMPORTANCE 75
RELEVANCE 100