AudioCodes AI-First Contact Center-As-A-Service Solution Now Certified For Microsoft Teams
Portfolio Pulse from Happy Mohamed
AudioCodes' Voca Conversational Interaction Center (Voca CIC), an AI-first contact center solution, has been certified by Microsoft as a Microsoft Teams contact center solution. The solution is designed to integrate with Microsoft Teams Phone, allowing any Teams user to act as an agent. The certification allows AudioCodes to further penetrate the market, providing a true customer experience play in the Microsoft Teams ecosystem.
July 31, 2023 | 1:11 pm
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POSITIVE IMPACT
AudioCodes' Voca CIC certification by Microsoft could boost its market penetration and increase its customer base.
The certification of Voca CIC by Microsoft is a significant milestone for AudioCodes. It not only validates the product but also opens up a large potential market of Microsoft Teams users. This could lead to increased sales and revenue for AudioCodes.
CONFIDENCE 90
IMPORTANCE 80
RELEVANCE 100
POSITIVE IMPACT
The certification of AudioCodes' Voca CIC adds to the functionality of Microsoft Teams, potentially making it more attractive to customers.
The certification of Voca CIC adds a new feature to Microsoft Teams, potentially making it more attractive to customers. This could lead to increased usage of Teams and potentially more revenue for Microsoft.
CONFIDENCE 90
IMPORTANCE 60
RELEVANCE 80