Salesforce Announces General Availability And Pricing For GPT-Powered Features For Sales And Service, Secured Through Einstein GPT Trust Layer
Portfolio Pulse from Benzinga Newsdesk
Salesforce has announced the general availability and pricing for its GPT-powered features for sales and service, secured through the Einstein GPT Trust Layer. The new features include Service GPT and Sales GPT, which use generative AI to drive productivity and personalize customer interactions. The Einstein GPT Trust Layer ensures customer data is not stored outside Salesforce. In a pilot deployment, Service GPT helped AAA – The Auto Club Group increase case resolutions by 20%. The features are included in Sales Cloud Einstein and Service Cloud Einstein at $50/user/month.
July 19, 2023 | 12:11 pm
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Salesforce's new GPT-powered features could enhance its product offerings and potentially attract more customers, which could positively impact its stock price.
The launch of new features often attracts more customers and increases revenue, which can lead to a rise in the company's stock price. Given that these features are AI-driven and aim to boost productivity and personalize customer interactions, they could be particularly appealing to potential customers.
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