Couple Mistakenly Hit With $30K Uber Charge: 'Bank Basically Says It's Our Fault'
Portfolio Pulse from Bibhu Pattnaik
An American couple vacationing in Costa Rica was mistakenly charged $29,994 for a single Uber ride, instead of the correct amount in Costa Rican colones. The couple's bank, Altura Credit Union, allowed the charge to go through despite it exceeding their daily limit due to a travel notice on their account. After several days, the issue was resolved and the couple received a refund and a free Uber ride as compensation. However, it remains unclear whether Uber or Altura Credit Union resolved the issue.
July 09, 2023 | 5:26 pm
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Uber was involved in a significant overcharge incident due to a currency confusion. The issue was eventually resolved, but it may impact the company's reputation and trust among users.
The news directly involves Uber and a significant overcharge incident. While the issue was resolved, such incidents can negatively impact the company's reputation and trust among users, potentially affecting its stock price in the short term.
CONFIDENCE 80
IMPORTANCE 60
RELEVANCE 100