Sprinklr Upgrades Generative AI Conversational Bots And Releases 110 New Features
Portfolio Pulse from Happy Mohamed
Sprinklr (NYSE:CXM) announced the release of its spring platform (v. 18.5) during Customer Contact Week (CCW) Las Vegas, unveiling over 100 new capabilities, including AI and generative AI-powered features. The updates aim to supercharge agent productivity and improve customer service in the contact center and CCaaS market.
June 21, 2023 | 12:08 pm
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Sprinklr's release of over 100 new AI-powered capabilities in its spring platform aims to improve agent productivity and customer service, potentially attracting more clients and boosting revenue.
The release of Sprinklr's spring platform with over 100 new AI-powered capabilities is directly aimed at improving agent productivity and customer service in the contact center and CCaaS market. This could potentially attract more clients to the platform, leading to increased revenue and a positive impact on the company's stock price in the short term.
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