Twilio Extends Partnership With Google Cloud To Boost Customer Experience
Portfolio Pulse from Lekha Gupta
Twilio has expanded its partnership with Google Cloud to improve customer experience by integrating Google Cloud Contact Center AI and Twilio Flex. This will enable 24/7 customer assistance in over 30 languages and improve contact center efficiency.
June 07, 2023 | 4:18 pm
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POSITIVE IMPACT
Google Cloud's partnership expansion with Twilio and integration of Contact Center AI and Twilio Flex may enhance its AI offerings and attract more businesses.
The partnership expansion with Twilio and the integration of Contact Center AI and Twilio Flex will likely enhance Google Cloud's AI offerings, making it more attractive to businesses seeking to improve their customer experience. This may lead to increased adoption of Google Cloud services and a positive impact on Alphabet's stock price in the short term.
CONFIDENCE 85
IMPORTANCE 60
RELEVANCE 100
POSITIVE IMPACT
Alphabet's Google Cloud expands its partnership with Twilio, integrating Contact Center AI and Twilio Flex, potentially attracting more businesses and boosting revenues.
The expanded partnership between Google Cloud and Twilio, along with the integration of Contact Center AI and Twilio Flex, may enhance Google Cloud's AI offerings and attract more businesses. This could lead to increased adoption of Google Cloud services and a positive impact on Alphabet's stock price in the short term.
CONFIDENCE 85
IMPORTANCE 60
RELEVANCE 100
POSITIVE IMPACT
Twilio's expanded partnership with Google Cloud and integration of Contact Center AI and Twilio Flex may boost customer experience and contact center efficiency.
The expanded partnership with Google Cloud and the integration of Contact Center AI and Twilio Flex will likely improve Twilio's customer experience and contact center efficiency. This may lead to increased customer satisfaction and potentially higher revenues, positively impacting Twilio's stock price in the short term.
CONFIDENCE 90
IMPORTANCE 80
RELEVANCE 100