Twilio And Google Cloud Expand Partnership To Improve Customer Experience With AI
Portfolio Pulse from Happy Mohamed
Twilio and Google Cloud are expanding their partnership to integrate Google Cloud's generative AI into Twilio's customer engagement products, aiming to improve customer experiences. The collaboration will explore new ways to incorporate generative AI into Twilio Flex and the Twilio Customer Engagement Platform. The expanded partnership also includes a new native integration between Google Cloud Contact Center AI and Twilio Flex.
June 07, 2023 | 2:06 pm
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Google Cloud expands partnership with Twilio to integrate its generative AI into Twilio's customer engagement products, potentially increasing the adoption of Google Cloud's AI technology.
The expanded partnership with Twilio will allow Google Cloud to showcase its generative AI technology in Twilio's customer engagement products. This could lead to increased adoption of Google Cloud's AI technology by other companies, driving growth in the short term.
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IMPORTANCE 70
RELEVANCE 100
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Google Cloud, a subsidiary of Alphabet Inc., expands partnership with Twilio to integrate its generative AI into Twilio's customer engagement products, potentially increasing the adoption of Google Cloud's AI technology.
The expanded partnership with Twilio will allow Google Cloud, a subsidiary of Alphabet Inc., to showcase its generative AI technology in Twilio's customer engagement products. This could lead to increased adoption of Google Cloud's AI technology by other companies, driving growth in the short term for Alphabet Inc.
CONFIDENCE 90
IMPORTANCE 70
RELEVANCE 100
POSITIVE IMPACT
Twilio expands partnership with Google Cloud to integrate generative AI into its customer engagement products, potentially improving customer experiences and driving growth.
The expanded partnership with Google Cloud will allow Twilio to enhance its customer engagement products with generative AI, potentially improving customer experiences and attracting more clients. This could lead to increased demand for Twilio's products and services, driving growth in the short term.
CONFIDENCE 90
IMPORTANCE 80
RELEVANCE 100